Question 1

Is EcoEnergy247 a government body?

Accepted Answer

No. EcoEnergy247 is an independent company that helps homeowners access government-funded grants. We work with approved installers and energy suppliers to deliver free home improvements under schemes like ECO4 and the Great British Insulation Scheme.

Question 2

Is there really no cost to me?

Accepted Answer

Yes. If you meet the eligibility criteria, the full cost of the assessment, supply, and installation is covered by the energy supplier obligation. There are no hidden fees or charges.

Question 3

Is my data safe with EcoEnergy247?

Accepted Answer

Yes. We take data protection seriously and comply fully with UK GDPR regulations. Your personal information is only shared with approved partners directly involved in processing your grant application and installation. See our Privacy Policy for full details.

Question 4

How do I contact you if I have a complaint?

Accepted Answer

You can reach our customer care team by phone on 0800 123 4567, by email at support@ecoenergy247.co.uk, or through the contact form on our website. We aim to respond to all complaints within 48 hours.

Question 5

How do I know if I qualify?

Accepted Answer

You may qualify if you receive certain benefits such as Universal Credit, Pension Credit, Child Tax Credit, or Income Support. Additionally, homes with a low EPC rating (D, E, F, or G) are more likely to be eligible. Enter your postcode on our website for a quick eligibility check.

Question 6

Do I need to own my home?

Accepted Answer

Both homeowners and private tenants may be eligible. If you are a tenant, you will need written permission from your landlord before any work can begin. Council and housing association tenants should contact their landlord directly.

Question 7

What benefits make me eligible?

Accepted Answer

Key qualifying benefits include Universal Credit, Pension Credit, Child Tax Credit, Working Tax Credit, Income Support, Income-based Jobseeker's Allowance, Income-related Employment and Support Allowance, and Housing Benefit. The income threshold for Universal Credit is currently below £16,190 per year.

Question 8

What is an EPC rating and why does it matter?

Accepted Answer

An Energy Performance Certificate (EPC) rates your home's energy efficiency from A (most efficient) to G (least efficient). Homes rated D or below are typically eligible for government-funded improvements. If you don't have a recent EPC, one can be arranged as part of the survey.

Question 9

Can I apply if I've had improvements before?

Accepted Answer

It depends on what was previously installed and when. If your home still has poor energy efficiency despite prior improvements, you may qualify for additional measures. Contact us for a free assessment.

Question 10

Do I need to be on a specific energy supplier?

Accepted Answer

No. The ECO scheme is funded by large energy suppliers but you do not need to be a customer of any particular supplier. Your eligibility is based on your household circumstances and property, not your energy provider.

Question 11

What is the ECO4 scheme?

Accepted Answer

The Energy Company Obligation (ECO4) is a government scheme that requires large energy suppliers to fund energy-saving improvements for eligible households. It runs until March 2026 and helps low-income and vulnerable families reduce their energy bills.

Question 12

What is the Great British Insulation Scheme?

Accepted Answer

The Great British Insulation Scheme (GBIS) is a government initiative that helps homeowners and tenants in the least energy-efficient homes (EPC D-G) to receive free or heavily subsidised insulation. It is separate from ECO4 but can work alongside it.

Question 13

What is the Boiler Upgrade Scheme?

Accepted Answer

The Boiler Upgrade Scheme (BUS) offers grants of up to £7,500 towards the cost of replacing fossil fuel heating systems with heat pumps. It is available to homeowners in England and Wales with a valid EPC and is separate from ECO4 funding.

Question 14

What is the HUG2 scheme?

Accepted Answer

The Home Upgrade Grant Phase 2 (HUG2) provides funding for energy efficiency improvements to low-income households living in off-gas-grid homes with an EPC rating of D, E, F, or G. It covers insulation, heating, and renewable energy measures.

Question 15

What improvements can I get?

Accepted Answer

Depending on your property and eligibility, you could receive loft insulation, cavity wall insulation, external wall insulation, air source heat pumps, solar panels, or a replacement boiler. A surveyor will assess your home to recommend the most suitable measures.

Question 16

How long does the process take?

Accepted Answer

After your initial eligibility check, a surveyor will visit your property within 1-2 weeks. Once approved, installation is typically completed within 4-8 weeks depending on the type of improvement and installer availability.

Question 17

Will the installation cause disruption?

Accepted Answer

Our approved installers aim to keep disruption to a minimum. Most insulation jobs take 1-2 days, while larger installations like heat pumps may take 2-3 days. Your installer will explain what to expect before starting work.

Question 18

Can I choose which improvements I receive?

Accepted Answer

The specific measures recommended will depend on your property's current energy performance and the surveyor's assessment. The goal is to install the improvements that will have the greatest impact on your home's energy efficiency.

Question 19

What happens after the installation?

Accepted Answer

After installation, you will receive all relevant guarantees and certificates. You should also receive an updated EPC showing your improved energy rating. Our team will follow up to ensure you are satisfied with the work.

Question 20

What guarantees do I get on the work?

Accepted Answer

All installations come with manufacturer warranties on products and a workmanship guarantee from the installer. Most insulation measures carry a 25-year guarantee, while heating systems typically come with 5-10 year warranties. Specific terms will be confirmed before work begins.

Frequently Asked Questions

General

Eligibility

Grant Schemes

Installation

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